
Timeless and treasured pieces that take the wearer on a journey through the enchantment of childhood.
Australian Made Keepsake Pieces. Unparalleled Quality and Beauty.
We’re shipping from Australia so please take customs into consideration.
Our patterns are designed in-house in Australia and our pieces are 100% Australian Made. The talented unicorns who work with us are located in Australia, the UK and Bangladesh.
Stella Phoenix is passionate about re-investing money back into the communities where the majority of our customers shop from. We are always looking for opportunities to do this and currently support suppliers, businesses and charities in Australia, NZ, USA, Europe, Asia and other countries around the world.
Where possible, we aim to source Australian made fabric and components. Where it isn’t possible for us to obtain Australian made fabric or components that meet our requirements and standards, we will source from other countries, including NZ, USA, Europe, Asia, and other countries around the world (dependent on availability). From 2020, 100% of our pieces are manufactured here in Brisbane, Australia (up from 50% previously). We are very proud to showcase Australia’s quality workmanship to the world.
Every decision we make along our supply chain always aligns with our values and what’s right for our customers, considering quality, ethics and our broader impact beyond today. We can’t achieve everything at once, however we strive for progress, not perfection, and are working hard to demonstrate our commitment to mindful fashion.
Shipping
We always ship express as a standard part of shopping with us. Shipping times vary given COVID – generally it’s 2-3 weeks to the UK express. Please allow up to 3 weeks for shipping.
Make time
Our estimated make time is up to 10 business days from the date we receive the order. Sometimes it is less depending on how many orders we have on the go but we always quote the up to 10 business days to be safe.
If customers have an urgent order or a particular event or date that’s important they don’t miss (for example, a birthday, a photoshoot), please note that on their order so we can prioritise them and ensure the date isn’t missed.
Return
By providing your email address during the order process you are consenting to us contacting you about your order. This includes updating you on the progress of your order, contacting to resolve issues with your order or following up with you if your order is incomplete.
Please choose your purchases carefully as Stella Phoenix does not accept returns or issue refunds for change of mind, natural wear and tear or incorrect sizing.
We provide a comprehensive size chart on our website to help you choose the correct sizing. Please refer to our size chart prior to making a purchase as we are unable to exchange sizes due to limited stock availability.
Stella Phoenix takes reasonable steps to ensure that the products we supply correspond closely to the samples and images on our website, social media and in our lookbooks. Due to variations in production runs, computer monitors, device screens, printing colour differences and natural imperfections in fabrics (especially natural fibres) there may be slight variations in colour, embellishment, pattern or construction from time to time. Stella Phoenix is not liable for these differences and will not accept returns on this basis.
Stella Phoenix has stringent quality control processes to ensure the quality of our products, including two separate quality control checks. It’s therefore highly unlikely for a customer to receive a faulty product. It is your responsibility to check the product immediately upon delivery, but in any case within at least 30 days, and advise us of any faults or damage so that we can resolve the issue for you.
If you have received a Product with a fault, damage or defect, please contact us immediately at info@stella-phoenix.com and provide evidence of the fault, damage or defect along with proof of purchase.
The faulty Product must be returned to us prior to us processing your exchange or refund.
To return the Product to us, please arrange to post the Product to us by registered post so that the Product can be tracked. In the event the Product is deemed to be faulty, damaged or defective, we will refund your return postage costs, so please keep your receipts. We won’t refund return postage costs of products that aren’t faulty, damaged or defective.
If the Product is confirmed to have a major fault, we will repair (if possible), exchange or provide a refund for the Product to your original payment method, as elected by you.
If the Product has a minor fault, we will offer a store credit if a replacement is not available due to stock limitations or a full refund at our discretion.
Please allow up to 10 days for the refund or exchange to be processed.
Nothing in this clause is intended to exclude any of your statutory rights as a consumer under Australian Consumer Law.